As a professional company, this is the minimum level of service we aim to provide.

Research has shown that we succeed in the vast majority of our aims.

What we promise:

 

  • Man offices 08.30-18.00 (min) Monday to Friday.
  • Answer telephone calls within 5 rings.
  • Always have a director available for immediate decisions.
  • Answer all correspondence within one working week.
  • Return all missed calls by close of business.
  • Invoice agencies by Wednesday where details have been received.
  • Accommodate periodic requests for late timesheet assistance.
  • Not involve agencies in registration process.
  • Process all registrations by close of business next working day.
  • Never pay a subcontractor worker without a contract with them in place.
  • Pay everybody by close of business Friday following week worked.
  • Not allow bank holidays to delay payments to subcontractors.
  • Post remittance advices each Thursday.
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    Charminster Construction Ltd  Tel: 01962 774001  Fax:  01962 795161
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